If your event is cancelled or you are unable to attend due to Covid-19 please provide us with as much notice where possible.
We are offering extended hire credits, lasting 12 months (from the date of your booking), for certain cancellations (read more below) that are due to Covid-19 provided that you cancel as soon as your event is postponed or you are unable to attend.
If you have collected your hire items and you then find that you are unable to attend your event due to getting Covid-19 or you are a close contact please note no credit will be issued.
Advising us before your agreed collection date & time that you can no longer attend will then make you eligible for a credit.
In the situation that the event is cancelled altogether due to Covid-19 (providing evidence of this), you will be eligible for a credit.
When the new date of the event is confirmed, please advise us ASAP by replying to your confirmation email so we can confirm the items can be booked for you again for the new date – the more notice the better. If you can not locate the confirmation email, please email: firstname.lastname@example.org We will then confirm your cancellation within two business days and respond to your email with your hire-credit details.
If you have had a discount applied to your hire, the credit provided will be on the dollar amount only not for a like for like replacement.
For hygiene purposes, It is recommended to bring your own dress shirt in with you to your appointment.
Please be mindful of the number of people joining you for the selected appointment, while we adhere to social distancing requirements in-store.
Should you have any further questions please check our FAQ page, following this if you can not find your answer please email us your query and we will get back to you as soon as we can.