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If your event is cancelled due to Covid-19 restrictions please provide us with as much notice where possible.

We are offering extended hire credits, lasting 12 months, for all cancellations that are due to Covid-19 restrictions provided that you cancel as soon as your event is postponed.

If you forget to cancel your booking before 48 hours notice of the agreed pick update then we cannot issue a store credit as we would have already prepared the hire items for you.

We understand that there is a lot of uncertainty around when events will be rescheduled and we want to ensure that our customers all have an opportunity to use their credits.

When the new date of the event is confirmed please advise us ASAP so we can confirm the items are able to be booked for you again for the new date – the more notice the better.

If your event has been cancelled, please email:

We will confirm your cancellation within 48 hours and respond to your email with your hire-credit details.

Moving forward, Before entering the store please check in using our SafeWA QR code which is located on the front doors.

For hygiene purposes, It is recommended to bring your own dress shirt in with you to your appointment.

As always please be mindful of the number of people joining you for the selected appointment, while we adhere to social distancing requirements in-store.

Should you have any further questions please check our FAQ page, following this if you can not find your answer please email us your query and we will get back to you as soon as we can.

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