How Can We Help?
Welcome to Suit Vault’s FAQ section. Here you’ll find answers to our most commonly asked questions about suit hire, tailoring, and more.
Do you only hire suits?
No — we do much more than that. In addition to our premium suit hire service, we offer made-to-measure tailored suits and a full range of accessories, including shirts, ties, cufflinks, pocket squares, lapel pins, and more.
How long does it take to hire a suit?
A standard fitting appointment takes around 20 minutes.
For wedding parties, we allow up to 45 minutes to ensure every detail is perfect.
Do I need to bring anything to my appointment?
For hygiene reasons, we recommend bringing your own dress shirt.
If you plan to hire or purchase one from us, we have fitting shirts available to try during your appointment.
When do I collect my hire items?
You collect your hire items one business day before your event from Suit Vault.
Where do I return my hired items?
After your event, please return all items to your pre-selected drop off point, listed in your confirmation email, return slip, or return SMS.
These dry cleaners/return locations will handle the return to Suit Vault.
The return service costs $20–$45 per person and is not included in your hire fee.
Our partnered locations include:
- New City Dry Cleaners – Mount Hawthorn (for all wedding group returns)
- Decadent Beauty – Nedlands
Do you hire wedding suits?
Yes — we specialise in wedding suit hire.
Our exclusive collections for grooms and groomsmen are available to view here.
Can you tailor suit rentals?
We offer a range of jacket and trouser lengths, so alterations are rarely needed.
However, if you require a specific adjustment (e.g., exact trouser or sleeve length), a small contribution towards tailoring costs may apply.
How long does a made-to-measure suit take?
After your in-store fitting, your custom suit typically arrives within 8–12 weeks.
When should I book a wedding fitting?
We recommend booking your fitting and selecting your styles at least two months before your wedding.
We can accommodate shorter timelines, but availability may be limited.
What if my groomsmen can’t attend the initial fitting?
No problem! We regularly size groomsmen from across Australia and overseas — including the UK and South Africa.
We’ll coordinate with them to obtain accurate measurements and ensure a perfect fit upon arrival in Perth.
Are alterations included for made-to-measure suits?
Yes — once your suit arrives, we’ll schedule a final fitting.
If minor alterations are needed, our local tailoring team will handle them at no additional cost.
Can I purchase a suit from your hire range?
Yes — many of our Suit Vault hire collection styles are also available for purchase as part of our made-to-measure offering.
Can I buy accessories too?
Absolutely. You can purchase any of our accessories, including ties, bow ties, shirts, cufflinks, and more.
Can I re-try my booked suit before my event?
We don’t offer re-try appointments before collection.
If you’d like to try your suit with new items you’ve purchased elsewhere, this can be done during your hire period once the suit is in your possession.
What is your policy on event postponements (including COVID-19)?
We do not offer credits or refunds for postponed events.
Please contact your event organiser for further arrangements.
Do you offer discounts for high school students?
Yes — we’re proud to offer a school ball re-hire discount:
- School Ball Hire – Repeat Hire Discount:
For school ball hires, SV offers the following repeat hire discount:- 20% off your second hire when booking the same suit.
Conditions apply:
- Future bookings must be made at the initial appointment or within 14 days of that appointment to qualify for the discount.
- The future collection date must be within 12 weeks of the original appointment.
- The discount is offered on the condition that no re-fitting appointment is taken.
- If you choose to attend a re-fitting appointment, the discount will be forfeited and full hire pricing will apply.
- Discounts apply only to the same suit style originally hired.
- Further terms and conditions are available on request.
School Ball Hire – Re-Fitting Policy:
- If a re-fitting appointment is requested, there is no guarantee that sizing changes can be accommodated.
- Any sizing changes are subject to availability at the time of the re-fitting appointment.
- SV will advise the customer after the appointment whether a size change is possible.
- If suitable sizing is unavailable, the original hire sizing will remain in place – the full amount is still payable.
- I have read and understood and still agree to the contract previously signed noting the in-depth hire contract.
Hire Terms & Conditions
Contract: By hiring garment(s) from Suit Vault (“SV”), the customer agrees to the following Terms & Conditions. It is the customer’s responsibility to read and comply with these terms.
Payment & Transactions: Bookings are confirmed once the hire fee has been paid in full or a 50% deposit has been received and cleared. The remaining balance must be paid in full prior to the dispatch or collection of the garment(s).
Cancellations: All deposits (50%) are strictly non-refundable under any circumstances.
If the full booking amount has been paid and the booking is cancelled at least 7 days prior to the scheduled collection date, the balance (excluding the deposit) will be refunded. Deposits paid for both hired and purchased items are non-refundable.
Garment Condition & Damage: The customer is responsible for the care and condition of all garment(s) hired from SV. Normal wear and tear is expected and will be taken into consideration. Any damage beyond normal wear and tear will be assessed at SV’s discretion. If a garment is deemed irreparable, the customer agrees to pay the full replacement value (at the discretion of SV) within 7 days of returning the item(s).
Hiring Period & Returns: Garment(s) will be available for collection at the agreed date and time, where possible.
All hired garment(s) must be returned directly to the designated drop off point no later than the agreed dry-cleaning return date. Late returns will incur a daily late fee equal to 25% of the hire price. If the garment(s) are not returned to SV within 7 days of the original due date, the item(s) will be considered a non-return and SV will invoice the customer 200% of the recommended retail price (RRP). If the item is no longer available for sale, the RRP will be determined at SV’s discretion.
Dry Cleaning: IS NOT included in the hire price; no attempts are to be made to clean and/or iron/press the garment(s). Dry cleaning must only be conducted by our Dry Cleaners:
New City Dry Cleaners – Mount Hawthorn or drop off point DECADENT BEAUTY
Dry cleaning cost: $5 Shirt, $10 Vest, $20 Jacket, $35 Suit.
New City Drycleaners
194 Scarborough Beach Rd, Mount Hawthorn WA 6016
Phone: 9242 2728
Mon - Fri 7 am – 4 pm & Sat 8:30 am – 12 pm
DECADENT BEAUTY (Agent on behalf of New City Dry Cleaners)
2/126 Broadway, Nedlands WA 6009
Phone: 9381 9825
Mon – Fri 9 am – 5 pm & Sat 9:30 am – 12 pm
Made To Measure Terms & Conditions
SUIT VAULT is a true Made to Measure experience. Your suit is made just for you based on your measurements, choice of fabrics and customizations. Every SUIT VAULT purchase is backed by our Fit Promise. If your order does not meet expectations, let us know and we will make it right.
Return Policy
Please note that we don’t offer refunds as the fabric is cut based on your measurements and your customizations. If there is an issue with the quality or fabrication of your garments, please contact our customer experience team within 10 days of receiving your order.
If there is an issue with the quality or fabrication of your garments, please let us know within 10 days of receiving your order
Returns are at the sole discretion of SUIT VAULT, and will be reimbursed in the form of a SUIT VAULT Gift Card.
SUIT VAULT will only accept returned items that are in good and unworn condition with the tags still on and the vents fully stitched.
SUIT VAULT has the right to deny reimbursement for an item that is believed to be previously worn or damaged.
SUIT VAULT will not accept items that have been altered or adjusted in any way.
Any items returned to SUIT VAULT that does not meet the aforementioned requirements will be sent back to the client without reimbursement.
