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FAQs

FAQs

How can we assist?

 

What is your policy on a postponement due to COVID-19? Please read all about it here

Do you only hire suits? No, we do sell made-to-measure tailored suits as well as accessories including shirts, ties, shoes, cuff links, pocket squares, lapels, and more!

How long does it take to hire a suit?
The first appointment can take as little as 20 minutes. If you are wanting to hire suits for your wedding we allow 45 minutes for these fittings.

Do I need to bring anything with me to the appointment? For hygiene purposes, It is recommended to bring your own dress shirt in with you to your appointment. Before entering the store please check-in using our SafeWA QR code which is located on the front doors.

When do I pick the hire items up?
You simply collect the hire items 1 business day prior to your event from SuitVault.Where do I return everything? After the event, you return all the items to New City Dry Cleaners in Mount Hawthorn and they return it all back to the store. The cost of this ranges from $20 - $40 per person and is not included in the hire.

Do you hire wedding suits? Yes, we do, We have multiple collections that we put aside especially for our groomsmen you can view these here.

Can you tailor the suit rentals? We put temporary adjustments to the length of the trousers if needed. We offer different length jackets and with that, no alterations are required.

How long does a made to measure tailored suit take to make?
 After the initial in-store fitting it typically takes around 8 - 12 weeks to arrive.

When should I book myself and the groomsmen in to hire suits for my wedding? We recommend selecting the style and completing the fit in-store at least 3 months out from the wedding.

My groomsmen can't make the initial wedding fitting? Not a worry! We have helped size up groomsmen for suit rental & tailored suits all the way from the U.K to South Africa. We work with them on obtaining their sizes and ensure a smooth finish when they arrive in Perth for the final fit. 

Are alterations included with the cost of a made to measure tailored suit? Yes, once the order arrives we will contact you to book your final fitting, in the unlikely event that final alterations are needed we take care of that with our local team and the cost of that is on the house.

Is your suit hire range available for purchase?
 Yes, we offer our SuitVault collection to be purchased as part of our made to measure offering.

Can I buy the accessories as well? Yes, we have all our accessories available to purchase as well. Including Shoes, Shirts & cuff links to name a few!

Unable to find the answer you are looking for? Please contact us here.

Hire Terms & Conditions

 

Contract: By hiring garment(s) from Suit Vault (“SV"), the customer agrees to the terms and conditions below. It is the customer’s responsibility to read and adhere to these terms and conditions.

Transaction: Bookings are secured once the hire fee has been paid in full (or 50% deposit) and cleared, 100% is to be paid in full prior to the dispatch of the garment(s).

Hiring Period: Each garment hired will be collected (where possible) by the customer the day of the event, or 1 business day prior to the event.

Damaged Garment(s): The customer will be held responsible for the condition of the garment(s), not including normal wear and tear. Normal wear and tear will be assessed at the discretion of SV. In the event the garment is deemed irreparable the client will have 7 days after returning the item to pay the invoice to replace the destroyed garment.

Cancellations: 50% of the total hire fee will be reimbursed if cancelled up to 7 days prior to collection date. The hire fee is non-refundable if cancelled within 7 days of collection date.

Dry Cleaning: IS NOT included in the hire price; no attempts are to be made to clean and/or iron/press the garment(s). Dry cleaning must only be conducted by New City Dry Cleaners.

The garment(s) are to be returned by the client to NCDC no later than the next business day following the event. Garment(s) returned later this time will incur a daily late payment fee of 25% of the hire price.  Dry cleaning cost: $20 Jacket, $30 2 Piece Suit & $40 3 Piece Suit (included shirt).

Non-Returns: If the garment(s) have not been returned to SV within 7 days of the original due date, the garment(s) will be deemed a “non-return” and SV will invoice the customer 200% of the RRP (the RRP is at the discretion of SV in the event the product is no longer for sale).

Dry cleaners details:
New City Drycleaners Dry Cleaning
194 Scarborough Beach Rd, Mount Hawthorn WA 6016
Phone: 08 9242 2728
Opening hours: Mon - Fri 6 am – 4 pm & Sat 8:30 am – 12 pm

Made To Measure Terms & Conditions

 
SUIT VAULT is a true Made to Measure experience. Your suit is made just for you based on your measurements, choice of fabrics and customizations. Every SUIT VAULT purchase is backed by our Fit Promise. If your order does not meet expectations, let us know and we will make it right.

Return Policy

Please note that we don’t offer refunds as the fabric is cut based on your measurements and your customizations. If there is an issue with the quality or fabrication of your garments, please contact our customer experience team within 10 days of receiving your order.

If there is an issue with the quality or fabrication of your garments, please let us know within 10 days of receiving your order

Returns are at the sole discretion of SUIT VAULT, and will be reimbursed in the form of a SUIT VAULT Gift Card.

SUIT VAULT will only accept returned items that are in good and unworn condition with the tags still on and the vents fully stitched.

SUIT VAULT has the right to deny reimbursement for an item that is believed to be previously worn or damaged.

SUIT VAULT will not accept items that have been altered or adjusted in any way.

Any items returned to SUIT VAULT that does not meet the aforementioned requirements will be sent back to the client without reimbursement.

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